Refund & Cancellation Policy

Last updated: 31 August 2026.

1. Cancelling your subscription

You may cancel your Caddy Lobby subscription using the available billing controls or Stripe customer portal. Cancelling normally prevents the subscription from renewing again.

Cancellation does not automatically reverse a payment that has already been processed. Any remaining access after cancellation will depend on the effective cancellation date shown through the billing system.

2. Refund requests

Refund requests are assessed according to the circumstances of the purchase, the service provided and applicable Australian Consumer Law.

If you believe you were charged incorrectly, charged more than once, or there is a significant problem with the service you purchased, please contact us so we can review the charge.

3. Change of mind

Unless otherwise required by law, a refund is not normally provided simply because you changed your mind, no longer wish to use the service, or forgot to cancel before a scheduled renewal. This does not affect any rights you may have under Australian Consumer Law.

4. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees are not met, you may be entitled to a remedy such as having the problem corrected, cancelling the service, receiving a refund for an unused portion, or compensation where required by law.

5. Approved refunds

Where a refund is approved, it will generally be returned to the original payment method. The time taken for the funds to appear may depend on Stripe and your bank or payment provider.

6. Contact

For cancellation, billing or refund assistance, contact [email protected].